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RETURN /REFUND POLICY

RETURN /REFUND POLICY



  • Check all merchandise immediately for any shipping damage.

  • Damaged item - We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days after merchandise has been received.

  • Not satisfied - If you are not satisfied with the merchandise you purchased from our site, you can return the merchandise within 60 days from the day received and we will refund your money excluding the shipping fee. Please email or call us before returning merchandise to obtain the correct return address for your package. The merchandise must be adequately packed in it's original packaging and insured before returning. Custom orders, special orders, clearance products, gift certificates and bulk orders are nonrefundable. Return shipping costs are the responsibility of the customer.


  • Returns must first be authorized by Wild West Living in writing or by phone.
    An RMA number will be assigned and must be written on the outside of the returned item.

  • CUSTOMIZED & PERSONALIZED ORDERS

    We can not accept returns or issue refunds for customized merchandise. This includes ceiling fans, chandeliers and dishware starting with AAP. We will replace the merchandise if it is damaged at no cost to the buyer.

  • Cancellations of customized orders that are not complete are subject to a 25% cancellation fee.


  • Shipping costs are non-refundable. If free shipping was offered, the actual cost of shipping will be subtracted from the credit owed.


  • For return inquiries, please call 1-800-597-3500 or email us at customerservice@WildWestLiving.com