Thanks for shopping at Wild West Living. If you are not entirely satisfied with your purchase, we're here to help.
- Check all merchandise immediately for any shipping damage.
- Damaged item - We will replace any damaged item at no cost to the buyer, as long as we are notified within 48 hours after merchandise has been received.
- Not satisfied - If you are not satisfied with the merchandise you purchased from our site, you can return the merchandise within 30 days from the day received and we will refund your money excluding actual shipping fees (even items that offer free shipping). Please email or call us before returning merchandise to obtain the correct return address for your package. The merchandise must be adequately packed in its original packaging and insured before returning. Custom orders, special orders, clearance products, gift certificates and bulk orders are nonrefundable. Return shipping costs are the responsibility of the customer. Any return item received past the 30 day limit OR without an RMA number will be subject to a 15% restocking fee.
- Returns must first be authorized by Wild West Living. An RMA number will be assigned and must be written on the outside of the returned item.
- Exchanges - Customer is responsible for additional shipping on exchanges.
SPECIAL, CUSTOMIZED, & PERSONALIZED ORDERS
• We can not accept returns or issue refunds for customized merchandise. This includes ceiling fans, chandeliers and dish-ware starting with AAP. We will replace the merchandise if it is damaged at no cost to the buyer.
• Cancellations of customized orders like jewelry, gun belts, initial belt buckles, initial wallets, leather belts are subject to a 25% cancellation fee.
• Shipping is handled by USPS or FedEx Ground direct from our warehouse. Some of our suppliers will use UPS if they are shipping directly to the customer.
• We reserve the right to change from USPS to FedEx Ground depending on box size.
• Shipping costs are non-refundable. If free shipping was offered, the actual cost of shipping will be subtracted from the credit owed.
• For return inquiries, please call 1-800-597-3500 or email us at mark@WildWestLiving.com